[Terry Boot]

Show them this comparison — it really illustrates why cloud systems avoid exactly these kinds of problems https://www.mamboserver.com/blog/cloud-vs-pbx-communication-platforms-for-hosting-providers/ . The article goes deep into uptime, fault tolerance, cost of hardware failures, and how cloud platforms use distributed infrastructure to maintain continuity. For hosting providers especially, cloud communication systems can be far more stable because outages aren’t tied to a single physical device.

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Cloud Communication Platforms vs. Traditional PBX for Hosting Companies - MamboServer

There's no doubt about it - cloud communication platforms are cheaper and easier to use compared to traditional phone systems. That said, traditional PBX has